Curated Supplier · UCaaS · Unified Voice + Contact Center

8x8 — one platform when you need voice and contact center together.

8x8 is one of the few vendors that delivers UCaaS and CCaaS on a single integrated platform rather than as two stitched-together products. For an organization that wants cloud phone and a contact center under one contract, one admin model, and one set of analytics — particularly across multiple sites — 8x8's unified design is the differentiator. It's the answer when "we need both" is the requirement, not an afterthought.

What 8x8 actually does.

8x8 delivers cloud telephony, team collaboration, and contact center capability as one integrated platform. The unified architecture is the lead story: instead of buying UCaaS from one vendor and bolting CCaaS on from another, 8x8 puts both under a single platform, contract, and admin surface. For distributed organizations running multiple sites, that consolidation reduces integration friction and gives consistent reporting across knowledge workers and contact center agents alike.

Capabilities · A short list

Cloud phone system Full cloud PBX replacement — extensions, routing, auto-attendants, number porting, global numbers.
Integrated contact center (CCaaS) Omnichannel contact center built on the same platform as voice — voice, digital channels, routing, and reporting.
Unified admin and analytics One administration model and one analytics layer spanning both UCaaS and CCaaS users.
Multi-site support Designed for distributed organizations — consistent experience and management across many locations.
Global coverage Voice and numbers across many countries — fits orgs with international sites under one supplier.

Who this fits.

Best Fit

Org wanting UCaaS + contact center bundled

You need cloud voice and a contact center together, under one platform and contract, with unified admin and reporting.

Strong Fit

Multi-site distributed organizations

Many locations, mixed knowledge-worker and agent populations, and a need for consistent management across them all.

Mixed Fit

UCaaS-only orgs with no contact center need

If you only need cloud phone and never the contact center, RingCentral's broader mid-market reach may be the simpler fit. Compare both.

Less Likely

Large enterprise CCaaS-first buyers

If the contact center is large, complex, and the primary system of record, an enterprise CCaaS leader like NICE CXone deserves the lead. Brief that instead.

How 8x8 sits against the field.

This page

8x8

Unified UCaaS + CCaaS on one platform
Single admin and analytics model
Strong multi-site deployment story
Global voice coverage
Strong fit: orgs needing voice + contact center

Adjacent

RingCentral

UCaaS leader — broad mid-market reach
Deeper UCaaS ecosystem and installed base
Pairs when UCaaS reach is the priority
Available through our sourcing network
Compare on contact center depth vs reach

Different shape

NICE CXone

Enterprise CCaaS leader
Contact center as the primary platform
Different center of gravity — CX over UC
Available through our sourcing network
Better fit for large, complex contact centers